Service Support Programs
Your car needs regular services to keep it running smoothly so does your network or computer system. That is why Koball I.T. believes prevention is much better than cure as prevention eliminates downtime which affects your bottom line and results in lost productivity.
Koball I.T. can supply different levels of support based on your budget and the level of service that you need - from a Basic Service Level Agreement covering just your servers to a full Gold Level Agreement covering your IT Infrastructure.
GOLD SERVICE LEVEL AGREEMENT
Gold Service Level Agreements include the following:
- 24 hour Critical Service Monitoring from our Monitoring System
This means we will know about any major problems when they occur - 24 hour a day, 7 day a week support
- 1 hour onsite response from time call is logged
- Weekly checkups onsite by a technician
- Quarterly Major Service
- All service fees included in contract
- For more information Contact Us
SILVER SERVICE LEVEL AGREEMENT
Silver Service Level Agreements include the following:
- 6 day per week support
- 24 hour Service Monitoring
- 4 hour on-site response from time call is logged
- Monthly checkups by a technician
- 6 monthly Major Service
- Reduced service call rate
- For more information Contact Us
BRONZE SERVICE LEVEL AGREEMENT
Bronze Service Level Agreements include the following:
- 24 hour Basic Service Monitoring
- Business hours support
- Same day response from time call is logged
- Quarterly checkups by a technician
- Annual Major Service
- Reduced service call rate
- For more information Contact Us
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Koball I.T. 33 Forth Street Latrobe Tas 7307 |
Post 33 Forth Street, Latrobe Tas 7307 |
Phone: (03) 6426-3137 Fax : Email: info@koball-it.com |